How do I refund a payment?
Admins only
Only admins on your team can issue refunds. Assistant coaches or parents will need to request a refund by messaging them.
Step 1: Find the payment record
There are two ways to do this.
- Navigate to the parent who should be refunded by searching for them or locating them through the roster.
- Navigate to the 'Financial Feed' at the bottom of the page under 'Payments' -> 'Dashboard'
Step 2: Select refund on the correct payment
- Under the parent profile - select the 'Payments' tab and locate the correct payment.
- Under the Financial Feed - locate the correct payment.
Step 3: Process refund
Enter in the amount to refund, along with the reason. Once you refund the payment WrestlingIQ will generate a receipt and email it to the parent.
Viewing refunds & receipts after they are processed
- View receipts under the parents profile.
- View receipts under the Financial Feed.